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Policies, Terms and Conditions
By placing an order with E-ComWorks®, a division of Cyber-Dyne, Inc., you are accepting the Policies, Terms and Conditions below without modification. Additional requirements are also shown on the Service Pricing pages. Other policies, terms or conditions may apply in specific cases involving foreign, interstate or intrastate commerce. For Customer Service, please call 281-835-3302 or send an email to Sales@E-ComWorks.net.Order Acceptance Policy
You must be over 18 years of age to place an order with E-ComWorks®. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. E-ComWorks®, a division of Cyber-Dyne, Inc., reserves the right, at any time after receipt of your order, to accept or decline your order for any reason. E-ComWorks® reserves the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must obtain credit card verification and pre-approval as established by our Fraud Avoidance Department. We may require additional verifications or information before accepting any order. All pricing or offered service and merchandise may be subject to change without notice.
Payment and Billing Methods
We accept all major credit cards. There is no surcharge for using your credit card to make purchases from E-ComWorks®, a division of Cyber-Dyne, Inc. Please be sure to provide your exact billing address and telephone number that your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your merchandise or upon full or incremental completion of the service. Your credit card statement will show "E-ComWorks" as the merchant. Minimum credit card charge is $5.00 per transaction. Automated credit card charges for MonthlyPay service clients will be made on the first of each month. Billing for service labor charges are made every two weeks.
MonthlyPay items are those service items which are usually paid in advance monthly, for example, hosting fees. Automated credit card charging is the preferred method of payment for MonthlyPay clients. You are responsible for notifying E-ComWorks® by telephone (281-835-3302) about any changes to your credit card information. For non-credit card payments, MonthlyPay invoices are sent by email about the 15th day of each month. If you wish to have your invoice sent by U.S. Postal Service mail, a $1.00 service fee will be added to your bill. MonthlyPay payments are due on the first day of each month. Standard payment terms for invoices are NET 15. If the payment is not received by E-ComWorks® by the 15th of the month, your service will be deactivated. The payment of a $15.00 reactivation fee plus the amount past due is required to restore your service. A $25.00 fee is charged for any returned checks. Payment for checks written on insufficient funds (NSF) must be made by certified check or money order for the total amount due plus the $25.00 returned check fee. All past due balances are subject to finance charges at an annual percentage rate of 18% (approximately 1.5% per month).
Our outside Client Representatives are authorized to accept cash, credit cards and checks as payment for services. Please ask to see your E-ComWorks® Client Representative's company and personal ID. Please make out all checks to either "E-ComWorks" or" Cyber-Dyne, Inc." An E-ComWorks® receipt must be issued to you for all transactions. Please call our corporate offices immediately at 281-835-3302 to report any unprofessional or suspicious activities.
Sales, Excise and Use Tax
Sales Tax will be collected according to the Tax Code of Texas. Generally, the State, City, and MTA Sales Tax, as appropriate, will be collected on all merchandise delivered to a Texas address. For Service Orders, applicable Texas (6.25%), Houston (1%) and Local MTA (1%) Sales Tax will be collected as required by the Tax Code. For Texas non-profit organizations, Texas Sales and Use Tax Exemption Certificates must be on file with Cyber-Dyne, Inc. prior to placing an order.
Cancellation of Merchandise Order
Orders for merchandise may be cancelled at anytime prior to shipment by sending an email to the Sales Department of E-ComWorks®, a division of Cyber-Dyne, Inc. The email must include the merchandise SKU number, quantity ordered, E-ComWorks® sales order number, your name and billing address exactly as shown on the order acknowledgement. If an order is successfully cancelled prior to shipment, then no charges will be made to your credit card. Order cancellations once accepted by E-ComWorks® can not be undone. If you change your mind, a new order must be placed with E-ComWorks®.
Cancellation of Service Order
Services Orders are usually charged on an incremental work completed basis. Orders for services may be cancelled at any time. E-ComWorks®, a division of Cyber-Dyne, Inc., may charge for work or portions of work that has already been completed. There will not be any refunds for completed services or portions thereof. Please ask your E-ComWorks® Client Representative to determine the amount that will be charged for your partially completed work.
Return of Merchandise
Products may be returned to E-ComWorks®, a division of Cyber-Dyne, Inc., for replacement of refund in the following manner:
- Returns to E-ComWorks® must be made within 30 days of the invoice date.
- After 30 days, you must make all returns directly to the manufacturer or publisher of your product.
- All merchandise being returned must be complete and "as new" in its original undamaged packaging. A fee ($35.00 minimum) will be charged for incomplete or damaged merchandise and packaging.
- Before returning any item, you must email our Returns Department for a Return Merchandise Authorization (RMA) number.
- The request for an RMA number must include the merchandise SKU number, E-ComWorks sales order number, your name and billing address as shown on the order acknowledgement, and reason for return.
- No returns, of any type, will be accepted without an RMA number.
- The RMA number is good for only one item and must match the product authorized for return.
- The RMA numbers are valid for 14 days and returned merchandise must be received within 14 days of issuing the RMA number.
- You are responsible for shipping costs of returned items. Shipments must be prepaid. COD shipments will not be accepted.
- The RMA number must be marked on the return-shipping label.
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The return shipping address is supplied wtih the RMA number.
- Non-defective software that has been opened may not be returned to E-ComWorks®.
- Defective software may be returned only for exchange with the same product.
- A copy of the original packing slip marked with the RMA number must be included with the return shipment.
- Please allow 2 to 4 weeks for refunds to be processed and credited to your account.
The Web Sites hosted by E-ComWorks®, a division of Cyber-Dyne, Inc., are rated according to ICRA standards to assure the content is suitable for the general viewing audience. E-ComWorks® reserves the right to refuse to host any Web Site that contains objectionable or offensive materials that are unsuitable for the general viewing audience. If E-ComWorks® determines that a Web Site, advertisement, classified ad, business listing, or any other form of posting is objectionable or offensive, E-ComWorks® will, without notice to the owner of the material, turn off or remove the objectionable or offensive content and refund the unused portion of the services fees. All judgments to the content suitability will be made solely by E-ComWorks®.
©1999-2002 Cyber-Dyne, Inc. All rights reserved.